Refund policy

Refund & Return Policy

At Her Bloom Story, we take great care in selecting fresh flowers and creating each arrangement. Due to the perishable nature of fresh flowers, all floral purchases are final sale and cannot be returned or exchanged for a change of mind.

Damaged Flowers

If your flowers arrive damaged, please email herbloomstory@gmail.com within 3 hours of delivery or pickup, including your order number, a description of the issue, and clear photos of the affected flowers.

We will review your request and determine an appropriate resolution.

Freshness & Quality Guarantee

We guarantee the freshness and quality of our flowers for 48 hours after delivery or pickup, provided they are cared for properly according to our flower care instructions.

Please note that different flower varieties have different lifespans, and some stems may naturally last longer than others.

If you experience any concerns regarding the freshness or quality of your flowers, please contact herbloomstory@gmail.com within 48 hours of receiving your flowers, including your order number, a description of the issue, and supporting photos.

Refunds & Store Credit

All claims are reviewed on a case-by-case basis.

Depending on the circumstances, partial store credit may be offered based on the value of the affected stems rather than the entire arrangement.

Approved goodwill credits are issued as store credit for future purchases at Her Bloom Story.

Order Cancellations & Changes

We understand that plans may change. To accommodate our flower sourcing and preparation schedule, we kindly ask that all cancellation or modification requests be submitted at least 48 hours before the scheduled delivery or pickup date.

  • More than 48 hours in advance: Orders may be cancelled for a refund to the original payment method.

  • Within 48 hours: Cancellations may not be eligible for a refund, particularly if flowers have already been sourced or arrangements have entered production.

  • Order modifications: Requests to change the delivery date, address, or floral preferences are subject to availability and may incur additional charges.

Please email herbloomstory@gmail.com with your order number to request any changes or cancellations.